Privacy policy

1. Data controller

The controller of personal data is StileSofa Luxury Living (hereinafter "StileSofa"), with operational headquarters in Italy.

• Email: info@stilesofa.com
• Phone: +39 339 200 3049
• Website: stilesofa.com

2. Personal data processed

We collect and process only the data required for the purposes described in this policy. They may include:

• Identification and contact data: first name, last name, address, telephone number, billing and shipping address.
• Browsing data: IP address, browser type, operating system, language, pages visited, visit duration, cookies and device identifiers.
• Order data: selected products, amounts, chosen payment method, shipping details and purchase history.
• Data provided voluntarily: messages sent through the contact forms, quotation requests, reviews or interactions with StileSofa's social channels.

3. Purposes of processing

Personal data are processed in order to:

1. Reply to information requests and provide pre-sales assistance.
2. Manage orders, payments, shipments and related communications.
3. Comply with legal, tax and accounting obligations.
4. Send commercial communications, newsletters and personalised offers, only with explicit consent that can be withdrawn at any time.
5. Measure traffic and optimise the user experience through analytics tools.
6. Assess the effectiveness of advertising campaigns through conversion pixels, with the user's consent.
7. Ensure the security of the website and prevent fraud or abuse.

4. Legal basis for processing

Processing is based on one or more of the following conditions:

• Performance of a contract or pre-contractual measures requested by the user (e.g. orders and quotations).
• Compliance with a legal obligation to which the controller is subject (e.g. retention of tax documents).
• Legitimate interest of StileSofa, provided that the fundamental rights and freedoms of the data subject do not override it (e.g. security, aggregated traffic analysis).
• Explicit consent of the user for marketing, advanced analytics and advertising tracking purposes.

5. Cookies and tracking technologies

StileSofa uses cookies and similar technologies to improve browsing and offer relevant content. A banner allowing preferences to be managed is displayed on first access.

• Technical cookies: necessary for the operation of the site, cart management and security. They cannot be disabled.
• Analytics cookies: collect aggregated information about browsing (for example through Google Analytics) to understand how to improve the site. Enabled only with consent.
• Marketing cookies: allow the effectiveness of advertisements to be measured and aggregated audiences to be created (for example through Meta Pixel). Enabled only with consent.

You can change your preferences at any time through the cookie banner or your browser settings. Disabling technical cookies may compromise some site features.

6. Recipients and data sharing

Personal data are neither sold nor transferred to third parties. They may be shared, strictly as necessary, with:

• Technical service providers: hosting, site infrastructure management and platform maintenance.
• Payment providers: banking institutions and electronic payment services chosen by the user to complete the order.
• Couriers and shipping companies: for the delivery of ordered products.
• Email and communication services: to send order confirmations, updates and authorised communications.
• Analytics and advertising platforms: Google and Meta, only in aggregated and anonymous form or with pseudonymised identifiers, subject to consent.
• Competent authorities: where required by law or to protect StileSofa's rights.

Each provider acts as a processor or as an independent controller within the limits of its own purposes, on the basis of contractual agreements ensuring the confidentiality and security of the data.

7. Data transfers outside the EU

Some technical, analytics or payment providers may operate outside the European Economic Area. In such cases StileSofa adopts the measures required by applicable law, including standard contractual clauses approved by the European Commission, to ensure an adequate level of protection of personal data.

8. Retention period

Personal data are retained for the time strictly necessary to achieve the purposes for which they were collected:

• Data relating to information requests: up to 24 months from the last interaction, unless otherwise requested by the user.
• Data relating to orders and invoicing: 10 years, in compliance with tax and accounting obligations.
• Browsing data and cookies: according to the technical duration of each cookie and the providers' policies.
• Data for marketing purposes: until consent is withdrawn or, in any case, within 24 months of the last contact.

9. Rights of data subjects

Under Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 196/2003, you have the right to:

• obtain confirmation as to whether or not your personal data exist;
• access your data and receive a copy in a structured format;
• request the rectification of inaccurate data or the completion of incomplete data;
• request the erasure of data, within the limits provided by law;
• request the restriction of processing;
• object to processing for marketing or legitimate interest purposes;
• withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal;
• lodge a complaint with the data protection supervisory authority.

To exercise your rights or to request the deletion of your data, please also see the Data Deletion Request page or write directly to info@stilesofa.com.

10. Data security

StileSofa adopts appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, loss or destruction. The site uses encrypted connections (HTTPS), access to data is limited to authorised personnel and providers are selected on the basis of their security guarantees.

11. Shared responsibility with the platform

StileSofa uses a development and hosting platform to deliver the website. The platform provides the technical infrastructure, while StileSofa determines the purposes and means of processing the data collected through the site. Any data voluntarily entered by the user (contact forms, orders, preferences) is handled according to StileSofa's choices and practices.

12. Changes to this policy

StileSofa may update this policy to reflect regulatory, technological or organisational changes. Any change will be published on this page together with the date of the last update. We invite you to consult this page periodically.

Last updated: July 2026.

13. Contact

For any privacy question, to exercise your rights or to request further information, you can contact us:

• Email: info@stilesofa.com
• Phone: +39 339 200 3049
• Website: stilesofa.com